Our Medical Spa Policies

SKIN HEAVEN AESTHETICS & WELLNESS GENERAL POLICIES

​

We operate a strict 24 Hour Cancellation/No-Show Policy. We do require a $100 non-refundable deposit for scheduling and/or consultations - it is mandatory. If you choose to continue with a treatment, the $100 will be credited towards the service. If you do not move forward with a treatment/service, the $100 will not be refunded. Per policy, we require a credit card on file. As a courtesy to our patients and team members at Skin Heaven Aesthetics and Wellness, please provide a minimum of 24 hours notice should you need to cancel or reschedule an appointment, otherwise you will incur the $150 Non-refundable Charge. This $150 No Call, No Show Charge will not be applicable to any future treatments or credit. Any/All Treatments, services, gift cards, and other credits are non-refundable, non-transferable to another patient, product, treatment, service. Cannot be redeemed for cash, credit charge back, or med spa credit. 3 month minimum for all memberships. Cancel prior to 3 months will incur a $150 charge. Payment for treatment(s) is expected at the time of service for all charges toward upcoming visit, as well as any previous balances (ex: $150 cancellation, late, no-show fees). We accept Tap Payments, Apple Pay, Cherry Financing, Visa, Master Card, American Express, and Care Credit. Cash is not accepted at this time.

​

Gratuity or additional monetary tips for services and treatments is never expected

nor required, but always appreciated.

​

We reserve the right to charge for services that are missed, rescheduled, or cancelled within 24 hours of scheduled appointment time. We reserve the right to charge for consultations and appointment deposits, as well as for memberships cancelled prior to the 3 month commitment. No refunds are available.

​

Policy for 24 Hour Cancellation Notice

Kindly inform the Skin Heaven clinic of any cancellation or reschedule within 24 hours of scheduled appointment time. No-Shows, Late Arrivals past 20 minutes, Missed Appointments, and Cancellations within 24 hours will be charged $150. We do require $100 down payments or deposits for any service or treatment, including consultations. No treatment or consultation will be scheduled without a $100 non-refundable deposit. We reserve the right to charge for services that are missed or cancelled within 24 hours of scheduled appointment time. Treatments, services, gift cards, credits are non-refundable and non-transferable.  

​

Policy for $100 Deposits for Treatments and Consultations

Per policy, we require a credit card on file. We require $100 as a deposit in order to schedule your treatment and/or consultation. This is non-refundable. If you choose to continue with a treatment, the $100 will be credited towards the service. If you do not move forward with a treatment/service, the $100 will not be refunded. As a courtesy to our patients and team members at Skin Heaven Aesthetics and Wellness, please provide a minimum of 24 hours notice should you need to cancel or reschedule an appointment, otherwise you will incur the additional $150 Non-refundable Charge. 

​

Policy for No-Shows or Rescheduling within 24 Hour Notice

As a courtesy to our patients and team members at Skin Heaven Aesthetics and Wellness, please provide a minimum of 24 hours notice should you need to cancel or reschedule an appointment, otherwise you will incur the $150 Non-refundable Charge. This $150 No Call, No Show Charge will not be applicable to any future treatments or credit. Any/All Treatments, services, gift cards, and other credits are non-refundable, non-transferable to another patient, product, treatment, service. In order to reschedule a new appointment, you must pay the $150 to continue with care at Skin Heaven Aesthetics & Wellness.

​

Policy for Refunds

Because we offer the highest quality medical treatments: Once treatments/services are purchased they will not be refunded. Any/All Treatments, services, gift cards, and other credits are non-refundable, non-transferable to another patient, product, treatment, service. Cannot be redeemed for cash, credit charge back, or med spa credit.

​

Policy for VIP Memberships

*ALL MEMBERSHIPS HAVE A ONE-TIME $150 ACTIVATION FEE.*

Benefits will become available after the above billing date each month on the date you start (Example: 1/1/2000 - A charge will be on the 1st of every month). Benefits may not roll over into the following month. Can cancel membership anytime after 3 months. Cancelled Memberships before 3 months will incur $150 Charge.

​

​​​

Gratuity or additional monetary tips for services and treatments is never expected

nor required, but always appreciated.

​

We reserve the right to charge for services that are missed, rescheduled, or cancelled within 24 hours of scheduled appointment time. We reserve the right to charge for consultations and appointment deposits, as well as for memberships cancelled prior to the 3 month commitment. No refunds are available.

​

​

Late Arrival Policy

To ensure the highest quality of care and respect for all scheduled patients:

​

• Patients arriving more than 10 minutes late for their scheduled appointment may be required to reschedule and will incur a $150 late cancellation fee.

• In some cases, late arrivals may result in a shortened treatment session without a reduction in service cost.

• Patients arriving 20 minutes or more past their scheduled appointment time will be considered a no-show and will be charged accordingly.

​

Medical Clearance Policy

To prioritize patient safety:

​

• All patients must complete a thorough medical history and consent form prior to receiving any treatment.

• Certain treatments may require written clearance from a physician for patients who are pregnant, breastfeeding, or have significant underlying health conditions.

• Patients must disclose any recent cosmetic treatments, surgeries, medications, or health concerns before their scheduled service.

​

Consent for Photography & Social Media Use

To support our marketing efforts while respecting patient privacy:

​

• Written consent is required for any photos, videos, or content used for social media, advertising, or educational purposes.

• Patients have the right to decline photo usage without impacting their treatment experience.

• All before-and-after photos used for internal purposes will remain confidential unless explicit consent is granted for public use.

​

Payment Plan & Financing Policy

For patients using financing options:

​

• Skin Heaven Aesthetics & Wellness offers financing through Cherry Financing, Care Credit, and other approved providers.

• All patients must meet eligibility requirements to qualify for financing.

• Payment plans must be honored according to the agreed-upon schedule. Late or missed payments may result in additional fees and suspension of future treatments until the account is current.

​

Promotional Pricing & Discounts Policy

To ensure fair access to special offers:

​

• Promotions, discounts, and offers cannot be combined unless explicitly stated.

• Promotional rates are subject to availability and may require patients to consent to social media usage if applicable.

• All promotions are valid for a limited time and are non-transferable, non-refundable, and cannot be redeemed for cash or med spa credit.

​

Appointment Confirmation Policy

To minimize scheduling disruptions:

​

• All patients are required to confirm appointments at least 24 hours in advance via phone call, text, or email.

• Unconfirmed appointments may be canceled and require rescheduling.

• Patients who fail to confirm and do not attend their scheduled appointment will be considered a no-show and charged a $150 non-refundable fee.

​

Right to Refuse Service Policy

To maintain a safe and respectful environment:

​

• Skin Heaven Aesthetics & Wellness reserves the right to refuse service to any individual displaying inappropriate, abusive, or aggressive behavior.

• Services will be denied if the patient appears to be under the influence of drugs or alcohol or presents a health risk.

• We reserve the right to refuse service if a patient’s medical history or current health status makes the requested treatment unsafe.